Analisis Pengaruh Kualitas Sistem Media Elektronik E-Filling dan E-Billing Terhadap Tingkat Kepuasan Wajib Pajak (Studi Pada Wajib Pajak di Fakultas Ekonomi Universitas Tridinanti Palembang)

  • Dimas Pratama Putra Fakultas Ekonomi, Universitas Tridinanti
  • Padriyansyah Padriyansyah Fakultas Ekonomi, Universitas Tridinanti

Abstract

This research is being done to taxpayers at economic faculty of Tridinanti Palembang. This research aims to know effect the quality of the e-filing and e-billing system toward taxpayers satisfaction level. The population in this study is 339 taxpayers. Sample of 130 taxpayers by using purposive sampling methods. The analytical technique used is a descriptive analysis and conducted a asumsi klasik test. The result of this study is (1). The quality of the e-filing system has a significant positive effect on the degree of taxpayers satisfaction, (2). The quality of the e-filing system has a significant negative effect on the degree of taxpayers satisfaction, dan (3). The quality of e-filing and e-billing system collectively has a significant positive effect on the rate of taxpayers satisfaction.

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Published
2019-07-05
How to Cite
PUTRA, Dimas Pratama; PADRIYANSYAH, Padriyansyah. Analisis Pengaruh Kualitas Sistem Media Elektronik E-Filling dan E-Billing Terhadap Tingkat Kepuasan Wajib Pajak (Studi Pada Wajib Pajak di Fakultas Ekonomi Universitas Tridinanti Palembang). JRB-Jurnal Riset Bisnis, [S.l.], v. 2, n. 2, p. 102-111, july 2019. ISSN 2598-005X. Available at: <http://jrb.univpancasila.ac.id/index.php/jrbfeb17/article/view/74>. Date accessed: 19 sep. 2020.
Section
Articles